Quiz – Root causes disengagement

Learning & Understanding questions help you test your grasp of key APM concepts. They often require careful thinking, not just recalling facts. Some questions describe real situations so you can apply what you have learned.

Which of the following best illustrates the root cause of “anonymity” in a workplace?

Learning & Understanding questions help you test your grasp of key APM concepts. They often require careful thinking, not just recalling facts. Some questions describe real situations so you can apply what you have learned.

A frontline employee says: “Sometimes I feel like what I do doesn’t make a difference to anyone.” Which root cause of disengagement is most likely at play?

Learning & Understanding questions help you test your grasp of key APM concepts. They often require careful thinking, not just recalling facts. Some questions describe real situations so you can apply what you have learned.

Which of these practices is most effective in reducing “immeasurement”?

Learning & Understanding questions help you test your grasp of key APM concepts. They often require careful thinking, not just recalling facts. Some questions describe real situations so you can apply what you have learned.

Case: Josie is a quiet team member who consistently delivers results. Her manager says she “has no complaints” but hasn’t had a one-on-one with her in months. Josie recently admitted she feels invisible at work. What’s the best first step her manager should take?

Learning & Understanding questions help you test your grasp of key APM concepts. They often require careful thinking, not just recalling facts. Some questions describe real situations so you can apply what you have learned.

Case: David recently started questioning the purpose of his role. He doesn’t interact with customers and says he’s “just a cog in the machine.” How could his manager address this disengagement risk?

Learning & Understanding questions help you test your grasp of key APM concepts. They often require careful thinking, not just recalling facts. Some questions describe real situations so you can apply what you have learned.

Which of the following best distinguishes the concept of “immeasurement” from simply lacking feedback?

Reflection questions invite you to connect the topic to your own work experience. There are no wrong answers. It is a moment to pause, think critically, and gain personal insight.

Think about your own team or a recent team you’ve worked with. Which of the three root causes of disengagement—anonymity, irrelevance, or immeasurement—do you believe is most at risk? Why?

Assess & Act questions ask you to evaluate a situation and think about what you would do. There is no single right answer. The goal is to recognize patterns and consider practical action.

You notice a high-performing team member becoming withdrawn. They stop volunteering ideas and don’t seem motivated. What’s a good first action to explore the root cause of potential disengagement?
A. Ask the team member if they’re still happy in their current role.
B. Share your observation and invite a one-on-one to understand what’s been on their mind.
C. Give them a challenging new project to re-ignite motivation.
D. Remind them of their recent performance scores to boost their confidence.

What are some specific signs you would look or listen for in that one-on-one conversation to help uncover whether the issue is anonymity, irrelevance, or immeasurement?

Challenge & Debate open-ended questions are meant to stretch your thinking. You are invited to take a stance, weigh the pros and cons, and consider different viewpoints. Again, there are no wrong answers, only thoughtful ones.

Some managers believe disengagement is mostly about personal motivation or attitude. Do you agree or disagree—and why?